Hopefully, this guide will ease any concerns you may have about the project. It also outlines the aftercare service we offer through Mitchell Glass.
So, sit back, relax, and see how our expert team manages every detail, turning customers like you into happy homeowners.
Before the Project: Preparing & Organising
Our first step will be to carry out an initial site survey. This provides us with a general overview of what the project will involve, which is essential for preparing an accurate quote.
Once you’ve placed your order, we’ll organise a full survey. This will be more detailed, including precise measurements, identifying any potential challenges, and ensuring everything is in place for the final installation.
During our assessment, we may discover that planning permission or building regulations approval is required. If so, we’ll assist with drafting and submitting the necessary documentation.
During the Project: Our Approach To Work
The Mitchell Glass fitting team will arrive on time and introduce themselves. Before starting, they’ll walk you through the work schedule so you’re clear on the process, and they’ll perform a final check of the product you’ve chosen.
We follow strict safety guidelines to ensure the protection of both our team and your family, as well as to keep your home safe. We kindly ask that young children and pets are kept out of the work area for everyone’s safety.
To protect your home, dust sheets will be placed over furniture and surfaces. Once the installation is complete, we’ll handle all the cleaning in the work area for you.
After the Project: Product Demo & Aftercare Support
Before we leave, you’ll have the chance to inspect the installation and make sure you’re completely satisfied. We’ll also take you through a demo, showing off all the fantastic features of your new product.
As we wrap up, we’ll provide you with your guarantee certificate – we recommend giving it a read so you know exactly what’s covered. You’ll also receive a downloadable guide with tips on how to care for your new installation.
Should you ever need any after-sales support, just give our aftercare team a call. They’re always ready to help and will go above and beyond to sort out any issues you might have.
Don’t forget to leave us a review on Trustpilot! Your feedback helps us recognise our strengths and identify areas for improvement, ensuring we continue to raise our standards for future customers who trust in our expertise.
BROWSE OUR WINDOW & DOOR RANGES
Our made-to-measure windows and doors have the potential to change your home not just on the outside, but the inside too. From the very latest energy saving windows in maintenance free UPVC to a host of replacement doors – all guaranteed to fit perfectly with your home.
REPLACEMENT WINDOWS
Make your home warmer, quieter and more secure by fitting our very latest energy efficient replacement windows.
REPLACEMENT DOORS
Our range of replacement doors offer all the advantages of low maintenance and high levels of security for total peace of mind.
REQUEST YOUR FREE QUOTE
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Want to speak with an Advisor? Give us a call on 0800 220 415
Our friendly team will be pleased to help with any questions you may have.